Warranty Policy

You MUST have the original sales receipt to be eligible for warranty service.

All warranties are based on the terms of service provided below.

1. Limited Warranty

We offer a limited warranty on defects in materials and workmanship for any product purchased from us including, but not limited to: hardware, vehicle parts, or accessories, as supplied by the manufacturer, which is non-transferable, and made ONLY to the original purchaser.

Most products are covered by this Limited Warranty, but some exceptions may apply.

This Limited Warranty begins when you purchase the product and lasts for the length of time described in the product’s warranty.

The warranty period may also vary depending on the product.

1.1. Warranty Period

Your warranty period begins on the date of purchase. We offer a one-year part replacement warranty unless otherwise stated on your receipt.

Commercial Vehicles – Any product which is used or installed on a commercial vehicle shall have a warranty period of 90 days after the date of product purchase.

If your receipt states Limited Lifetime Warranty, we will warranty the original part as long as you own the vehicle on which the part was originally installed.

To determine how long your Limited Warranty lasts, and because the warranty period may vary from product to product, please refer to your sales receipt or the product on our website. Coverage terminates, including any and all implied warranties such as the implied warranty of merchantability or fitness for a particular purpose, at the end of the applicable warranty period or earlier if you sell or otherwise transfer ownership of your vehicle on which the product was installed.

Some provinces do not permit limitations on how long an implied warranty lasts, so the above limitation may not apply to you. Check the laws of your province regarding implied warranty laws.

If a product is replaced under this warranty (“Defective Product”), a replacement product will be covered for 90 days from the date of exchange, or for the remainder of the warranty period, whichever is greater. This warranty for installed vehicle parts shall terminate immediately if you sell or otherwise transfer ownership of the vehicle that had the defective product installed, or if you install or use the replacement product on another vehicle.

1.2. Limited Warranty Coverage

The Limited Warranty covers any product that is purchased from Parts City Auto Parts that fails due to a defect in materials or workmanship as long as the product is used normally and in accordance with the purposes it was designed for.

This Limited Warranty is valid ONLY if you are the original purchaser of the product and may not be transferred.

The Limited Warranty is subject to the terms, conditions and exclusions provided below.

1.3. NOT COVERED BY LIMITED WARRANTY

This limited warranty does not extend to any product that fails due to:

(i) Accident or collision

(ii) Improper use, installation, maintenance, or service

(iii) Use of the product with other third-party product(s) which fail

(iv) Abuse, misuse, modification, or neglect of the product

(v) Failure to follow directions on proper use or installation

(vi) Flood, chemical fallout, salt, hail, or other environment conditions including natural disasters

(vii) Installation or use on vehicles used for powersports, off-road, or racing purposes where such product is not intended for these applications

(viii) Installation or use on vehicles used for marine purposes where such product is not intended for marine use

This limited warranty does not cover labor, towing, or rental car charges, which are the sole responsibility of the purchaser.

This limited warranty does not cover incidental, consequential, indirect, or special damages.

This limited warranty represents the total liability of Parts City Auto Partsfor any product to which it applies. We make no other warranties or representations of any kind whatsoever, expressed or implied, and all implied warranties including any warranty of merchantability and fitness for a particular purpose are hereby disclaimed. Some provinces do not allow the exclusion or limitation or incidental or consequential damages or the disclaimer or implied warranties, so the above limitations may not apply to you.

1.4. Limited Warranty Service Options

If you need to return a product under warranty, please take it into any Parts City Auto Parts location or return it following the process described below. To be eligible for service under this Limited Warranty, you MUST return the product along with the original sales receipt to any Part City Auto Parts store, and at our option, we will either replace the product or provide a refund.

At our option, we will either replace any defective or malfunctioning product at no charge or provide a refund instead of replacing the product. If a product is replaced under this warranty, we will warranty the replacement product as well, subject to the terms, conditions and exclusions contained in this policy.

1.5. Provincial Law

This Limited Warranty gives you specific legal rights, and you may also have other rights which vary by province. Check your local laws for clarification on your rights as a consumer.