Return Policy
New Merchandise
In-store purchases can be returned to your local store location. An original purchase receipt is required for all returns, and we ask that you make your return within 30 days of purchase. Return requirements include:
- The item must be in its original packaging.
- Must include all original materials supplied with the product.
- Must be unopened and uninstalled.
Core Returns
When new parts are purchased for repairs, customers may be charged a core charge. A core charge is simply a deposit paid that will be returned when the defective part has been returned. Cores are used by our suppliers to be remanufactured and recycled by thoroughly cleaning and inspecting the usable portions of the part and replacing any worn or damaged components, including seals, bearings, bushings, electronic components, and more, so that the part may be sold and installed again and function like new. All remanufactured products are tested thoroughly in OE-quality facilities to ensure that they provide the same form, fit, function, and performance as the vehicle’s original parts.
You can return cores for a refund at any store location. Before returning a core, please ensure that all fluids have been drained, if applicable, and that you have your original purchase receipt or the packing slip and confirmation email, and your credit or debit card if this was the original payment method.
New Batteries
Batteries cannot be returned once installed for any length of time (unless tested at a store and found to be defective)
“Dry” stored batteries are not returnable once opened or after acid in the kit is added to the battery.
If possible, making a return at your local store location at your convenience is the quickest, easiest, and most economical solution.
All returned merchandise is subject to inspection and approval prior to credit being issued. Retail store credit will not be given; we will only refund the card/account used for the purchase, so please retain gift cards until your entire transaction is complete. Clearance items, and custom-made or modified parts are not eligible for return.
Government-Mandated Delivery Fees
Government-mandated, non-refundable retail delivery fees intended to offset the cost of road maintenance and environmental impact of delivery vehicles may be assessed based on shipping address where applicable. This fee is refundable if the order is cancelled, but will not be refunded if the item or items are returned.